Introduction:
In the midst of ongoing disruptions faced by Air India Express due to protests from a section of its cabin crew, Air India has stepped in to assist affected passengers. With cancellations affecting 74 flights, Air India pledges to operate flights on 20 routes to alleviate the impact on travelers.
Air India Express's Response:
In response to the crisis, Air India Express has mobilized resources and announced the operation of 283 flights. Acknowledging the inconvenience caused to passengers, the airline encourages affected travelers to check for flight status updates and provides options for refunds or rescheduling without fees.
Disciplinary Action:
To address the disruption caused by the protest, Air India Express has taken stringent disciplinary action, terminating the employment of around 25 senior cabin crew members who participated in the agitation. The airline attributes the cancellations to a concerted abstention from work, citing reputational damage and financial losses incurred.
Resolution Efforts:
While some crew members have been terminated, efforts to engage with protesting employees continue. Senior management is in dialogue with agitating workers to encourage their return to work and resolve grievances.
Reasons for Protest:
The protest stems from changes in the carrier's human resources policies, with cabin crew members expressing concerns over the management and treatment within the organization. The Air India Express Employees Union has raised issues regarding the merger with AIX Connect (formerly AirAsia India) and hiring practices.
Conclusion:
As Air India Express grapples with disruptions, the intervention of Air India offers a lifeline to affected passengers. While challenges persist, efforts to address grievances and restore operations are underway, underscoring the commitment to passenger welfare and operational excellence.
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